Refund policy

Returns and refunds.

If you receive your order damaged or faulty, please contact the following address contact@kellyloves.com

To do this, the product must retain its original packaging.

Notification of the incident must be made within a period of no more than 14 days from delivery.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Due to the perishable nature of the products, you do not otherwise have a right to cancel your order or any contract between us and we are not otherwise able to offer refunds or allow for a return of those items, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.