Terms of service
Welcome to the KellyDeli Shop (“Website”) terms and conditions of sale.
Please read these terms carefully before you submit your order to us.
This Website is operated by KellyDeli. Throughout the site, the terms “we”, “us” and “our” refer to KellyDeli. KellyDeli offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Contract and making a purchase
To make a purchase, simply browse the Website and click on any items that you wish to add to your order. After you have finished your selection, please click on "check out" and you will be asked for a few details. Any order you make for products is an offer by you to purchase such products (subject to these terms and conditions), and acceptance of any order is at KellyDeli Shop S.L's sole discretion.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this and will not charge you for the product.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Our Website is solely for the promotion of our products in the UK.
These products may have limited quantities and are subject to return or exchange only according to our Returns and Refunds clause.
We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor display of any colour will be accurate.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Your rights to make changes
If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
During the order process we will let you know when we will provide the products to you. We will deliver them to you as soon as reasonably possible and in any event within 14 days after the day on which we accept your order.
If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for
further instructions and may charge you for storage costs and any further delivery costs. We will contact you in advance to tell you we will be suspending the supply of the product unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 28 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and conditions.
Certain content, products and services available via our product may include materials from third-parties.
Third-party links on this site may direct you to third-party Websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or Websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party Websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Price and Payment
The price will be as set out in KellyDeli Shop's Website, current at the date of order of the products. The costs of delivery will be as displayed to you on our Website.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the product (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the product.
Terms of Supply
Our products are supplied strictly for direct customer use. Under no circumstances is our food to be re-sold to a third party or offered at subsidised or inflated rates to a third party. This restriction also applies to in-house catering arrangements where contract caterers are ordering on behalf of clients.
Customers will comply with any instructions and recommendations of KellyDeli in relation to the storage and use of the products (for example and without limitation, use by dates).
Returns and refunds
If you receive your order damaged or faulty, please contact the following address email@example.com
To do this, the product must retain its original packaging.
Notification of the incident must be made within a period of no more than 14 days from delivery.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Due to the perishable nature of the products, you do not otherwise have a right to cancel your order or any contract between us and we are not otherwise able to offer refunds or allow for a return of those items, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The liability of KellyDeli in contract, tort (including, without limitation, negligence) or otherwise in respect of any products delivered or otherwise in connection with an order or for any loss, injury or damage attributable directly or indirectly thereto will at the sole option of KellyDeli, be limited to: (a) providing replacement products (at KellyDeli 's expense); or (b) refunding any sums paid to KellyDeli for the products.
KellyDeli will not be liable for any loss, injury or damage attributable directly or indirectly to any use of or inability to use the Website by you including (but not by way of limitation) any inaccessibility or malfunctioning of the Website or any viruses passed to your computer from the Website.
Nothing in these terms will limit or exclude the liability of KellyDeli for death or personal injury caused by negligence on its part and nothing in these terms will affect your statutory rights.
Use of Material Appearing On the KellyDeli Shop Website
All rights in the site design, computer codes, text, graphics and other content, interfaces, and the selection and arrangements thereof (the "Materials") belong to KellyDeli or its licensors. You may print or download portions of this site and make copies of these for your own personal use only. Any other use (including without limitation any further reproduction, storage or transmission to anyone) of any Materials without our prior written permission is strictly prohibited.
If you need to contact us, please email us Contact@kellyloves.com
KellyDeli reserves the right to amend the terms of this Agreement from time to time. Your continued use of any part of the KellyDeli Shop Website after any such amendment will constitute your acceptance of the amendment or amendments concerned. You should therefore regularly visit these terms and conditions to ensure that you keep up to date with your rights and obligations under this Agreement. If any such amendments are considered in the reasonable opinion of KellyDeli to be material, notice of the amendments will be emailed to all registered users of the KellyDeli at their registered email address.
If you do not wish to accept an amendment you should immediately withdraw your registration to the KellyDeli Shop Website.
Access / Force Majeure
Although we will aim to provide uninterrupted access to the KellyDeli Shop Website, we cannot guarantee this. We accept no responsibility or liability for any interruption or delay which may occur to anyone visiting or wishing to visit the KellyDeli Shop Website.
In the event we cannot fulfil obligations to you under this agreement due to any event beyond our reasonable control, we will notify you and we will be relieved of our obligations to you under these terms and conditions to the extent such performance is hindered by such an event.
This Agreement is governed by English law and both we and you agree to submit to the exclusive jurisdiction of the English courts.
Our products may contain traces of allergens. For full nutritional information on the products within our product range please see our product description.
We are KellyDeli Shop S.L, a company registered in Spain. Our registered office is at Calle Bravo Murillo 377, 3º, 28020, Madrid, Spain. Our registered VAT number is B09686940.
You can contact us by writing to us at Contact@kellyloves.com or KellyDeli Shop S.L, Calle Bravo Murillo 377, 3º, 28020, Madrid, Spain.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words "writing" or "written" in these terms, this includes emails.